Privacy Policy

Oncogen Pharma (Pvt.) Ltd. (“Oncogen Pharma,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through our website (the “Website”), how we use and protect it, and the choices available to you. It forms part of, and should be read together with, our Terms & Conditions.

By using the Website or providing us with your information, you acknowledge the practices described in this Policy. If you do not agree with it, please do not use the Website or submit personal information to us.

This Policy applies to personal information we collect through the Website and through related channels such as email, contact forms, event registrations, career applications, and product or safety enquiries. It does not apply to third-party websites that may be linked from our website, which operate under their own privacy practices.

Information you provide to us

You may choose to share personal information with us, for example when you:

• Submit an enquiry through a contact form or by email;
• Register for or attend an event, symposium, or educational activity;
• Apply for a job or submit a career application;
• Request medical or product information, or report a side effect or product quality complaint; or
• Otherwise correspond with us.

Depending on the interaction, this may include your name, contact details, professional or institutional affiliation, healthcare-professional status, the content of your message, and any information you choose to include in a document or attachment.

Information collected automatically

When you visit the Website, we may automatically collect limited technical information such as your IP address, browser type, device information, pages viewed, and dates and times of access. This information is collected through cookies and similar technologies and is used to operate, secure, and improve the Website.

Some interactions — particularly medical information requests and reports of side effects (adverse reactions) — may involve health-related or otherwise sensitive information about you or another person. We collect and handle such information only to the extent necessary to respond appropriately, to fulfil our patient-safety and regulatory obligations, and to comply with applicable law.

Please share only the information needed for your enquiry, and avoid including unnecessary sensitive details. Where you provide information about another individual (for example, a patient you are reporting on behalf of), you confirm that you are entitled to do so.

We use the personal information we collect to:

• Respond to your enquiries and provide the information or materials you request;
• Receive, assess, and follow up on reports of side effects and product quality complaints;
• Manage event registrations and related communications;
• Process and evaluate career applications and manage recruitment;
• Operate, maintain, secure, and improve the Website; and
• Meet our legal, regulatory, and pharmacovigilance obligations.

We process personal information where we have a proper basis to do so — for example, with your consent, where processing is necessary to respond to your request, where we have a legitimate business interest that is not overridden by your rights, or where we are required to process the information to meet a legal or regulatory obligation. Reports relating to medicine safety are processed to meet our pharmacovigilance obligations and may be retained and used even where consent is later withdrawn, to the extent the law requires.

Information you provide when reporting a suspected side effect or product quality issue is treated as safety data. To protect public health, we are required to record and assess this information and, where applicable, to share it in a form permitted by law with the Drug Regulatory Authority of Pakistan (DRAP), and with relevant marketing-authorization holders or licensing partners responsible for the product. Safety data is retained for the periods required by applicable pharmacovigilance rules, which may be longer than for other information.

We do not sell your personal information. We may share it in limited circumstances, including with:

• Service providers who support our Website, communications, recruitment, or IT systems, under appropriate confidentiality and data-protection commitments;
• Regulatory authorities such as DRAP, where required for safety reporting or to comply with law;
• Group companies and partners involved in the relevant product or activity, on a need-to-know basis; and
• Legal and governmental bodies where disclosure is required by law, regulation, or valid legal process, or to protect our rights, safety, or property.

The Website may use cookies and similar technologies to enable core functionality, remember your preferences, and understand how the Website is used. You can control or disable cookies through your browser settings, although some features may not work properly if you do. Where a separate Cookie Policy is provided, it will describe the specific cookies we use in more detail.

We apply reasonable technical and organizational measures designed to protect personal information against loss, misuse, and unauthorized access, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You share information with us at your own discretion.

We keep personal information only for as long as needed for the purposes described in this Policy, including to meet legal, regulatory, accounting, or reporting requirements. Retention periods vary by the type of information and the purpose for which it was collected; safety and pharmacovigilance data is kept for the longer periods required by applicable rules. When information is no longer needed, we take reasonable steps to delete or anonymize it.

The Website is intended for adults, including healthcare professionals, partners, patients, and caregivers. It is not directed at children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

The Website may contain links to external websites and resources that we do not control. This Policy does not apply to those sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policy of any website you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the “Last Updated” date at the top of this page. Your continued use of the Website after an update is posted indicates your acknowledgement of the revised Policy.

If you have any questions or requests regarding this Privacy Policy or your personal information, or if you wish to report a side effect or product quality complaint, please contact Oncogen Pharma using the details below.

• (021) 38899090
• Plot Nos. WH 26 & 27-A3, Korangi Creek Industrial Park (KCIP), Karachi, Sindh 75190, Pakistan